Privacy Policy

Kloudgentic B.V. is a company registered with the Dutch Chamber of Commerce, based in Hilversum, The Netherlands. We operate the website kloudgentic.com and provide AI Product Studio and IT consulting services. KVK (Chamber of Commerce) number: 42034727. For any data-related inquiries, contact us at hello@kloudgentic.com.

We collect only what is necessary to operate our services and respond to your inquiries. Personal data you provide directly: - Name and email address (via contact forms and intake forms) - Company name and role (if provided) - Form submissions including project details, technical requirements, and business context - Any information you share during consultations or engagements Data collected automatically: - Basic analytics data (pages visited, referral source, device type) - IP address (anonymized where possible) - Browser type and operating system Website Analytics: We use a self-hosted instance of Umami Analytics and Vercel Speed Insights. These tools do not use cookies, do not collect personal data, and do not track users across sites. All data is aggregated, anonymous, and stored on our own infrastructure within the EU. No consent is required under GDPR for cookieless analytics.

We process your personal data for the following purposes: - To respond to your inquiries and contact form submissions - To deliver the services you have engaged us for - To improve our website and user experience - To send relevant communications about your engagement - To comply with legal and regulatory obligations

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds: Consent: When you submit a contact or intake form, you consent to us processing the data you provide. Legitimate interest: We may process basic analytics data to improve our website and services, where this does not override your rights. Contract: When you engage our services, we process data necessary to fulfill our contractual obligations.

We retain your data only as long as necessary for the purpose it was collected, and we run an automated weekly retention job that anonymises or deletes records once their period expires. - Contact form submissions: anonymised after 2 years. - Intake form data (new idea, existing product, ongoing support) and consultation requests: anonymised after 3 years. - Demo and readiness-score sessions without an email: deleted after 1 year. With an email: anonymised after 1 year. - Newsletter subscribers: anonymised 2 years after the subscription record was created (separate from unsubscribe, which takes effect immediately). - Cookie-consent records: IP address and user-agent cleared after 1 year; the consent decision itself is kept as long as required to evidence compliance. - Analytics data: maximum 26 months. - Payment and contractual records: 7 years, as required by Dutch tax law (Article 52 AWR). - Audit logs: 7 years. You can request earlier deletion at any time via /gdpr/request or by emailing hello@kloudgentic.com.

We share your data only with the following categories of service providers, and only to the extent necessary: - Hosting: Vercel (website hosting and deployment) - Email: Processed via Google Workspace for responding to inquiries and engagement communications - Payment processing: For invoicing and payment collection We do not sell your data. We do not share your data with third parties for marketing purposes. All service providers are bound by data processing agreements compliant with GDPR.

Under GDPR, you have the following rights regarding your personal data: Right of access: You can request a copy of the personal data we hold about you. Right to rectification: You can request correction of inaccurate or incomplete data. Right to erasure: You can request deletion of your personal data where there is no compelling reason for continued processing. Right to restrict processing: You can request that we limit how we use your data. Right to data portability: You can request your data in a structured, machine-readable format. Right to object: You can object to processing based on legitimate interest. Right to withdraw consent: You can withdraw consent at any time without affecting the lawfulness of prior processing. To exercise the rights to access, portability, or erasure, use our self-service form at /gdpr/request — it sends a confirmation link to your email and processes the request automatically. For any other right, or if you need help, contact us at hello@kloudgentic.com. We will respond within 30 days.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority: Autoriteit Persoonsgegevens https://autoriteitpersoonsgegevens.nl

For information about how we use cookies, please see our Cookie Policy at /cookies.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.